If you wish to return an item because there is a fault, please contact Paint Talk 0330 0240281.  Please contact us within 6 months of receipt for a replacement product or refund.  The faulty item will be collected.  

If you wish to return an item because you have changed your mind, then the following applies:

• Within 7 days, you can return the item(s) either via courier (at your own cost) or via one of our Crown Decorating Centres.  On receipt of goods, a refund will be given excluding initial delivery charge.

• Within 8 – 28 days, you can return the item as above but a 20% surcharge of your order value will be applied to the refund (and refund will exclude initial delivery charge).  

• After 28 days, the item will be refunded at the discretion of Crown Paints (minus delivery charge and 20% surcharge).

Refund given on receipt of goods which must be in a saleable condition.